Last updated: 26th January 2026
Welcome to Collette Elara. By accessing our website or placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
This website is operated by Collette Elara.
Throughout the site, the terms “we”, “us” and “our” refer to Collette Elara.
If you have any questions about these Terms, please contact us via our Contact page.
2. Eligibility to Purchase
To place an order on this website, you must:
- Be at least 18 years old
- Provide accurate and complete information at checkout
- Use a valid payment method authorised for use by you
3. Products & Descriptions
We take great care to ensure all product descriptions, images and prices are accurate. However:
- Colours may vary slightly due to screen display differences
- Measurements are approximate
- We reserve the right to correct any errors or omissions at any time
All jewellery is subject to availability.
4. Prices & Payment
- All prices are shown in GBP (£) and include VAT where applicable
- We reserve the right to change prices at any time
- Payment is taken in full at the time of purchase
Orders will not be dispatched until payment has been successfully received.
5. Delivery
We currently deliver within the United Kingdom only.
Delivery options, costs and estimated delivery times are outlined on our Delivery Information page. Delivery times are estimates and not guaranteed.
Once your order has been dispatched, responsibility for delivery passes to the courier.
6. Returns & Refunds
Our returns and refunds process is detailed on our Refund and Returns Policy page.
Key points:
- Returns must be requested within 14 days of delivery
- Items must be unused and returned in original packaging
- Earrings are non-returnable for hygiene reasons unless faulty
- Personalised items are non-returnable unless faulty
7. Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photographs. We will assess the issue and arrange a replacement or refund where appropriate.
8. Intellectual Property
All content on this website — including text, images, logos and designs — is the property of Collette Elara and may not be copied, reproduced or used without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Collette Elara shall not be liable for:
- Indirect or consequential losses
- Delays outside our reasonable control
- Misuse or improper care of jewellery after delivery
This does not affect your statutory rights under UK consumer law.
10. Privacy & Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
12. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Any changes will take effect immediately upon publication on this page.